Billing Policy


Overview

The following terms of use constitute Webiness’s Billing Policy and apply to all customers of Webiness:


Forms of Payment:

  • Check
  • Money Order
  • Credit Card (Visa, MasterCard, American Express, Discover)
  • Bank Wire Transfer (Domestic Free / International $20.00)
  • PayPal (a 5% fee will be assessed for all payments)

Payments are due on or before the Due Date. By providing Webiness with your credit card information, you authorize Webiness to automatically charge your credit or debit card for all recurring and one time fees which apply to your account. Recurring fees will be charged to your credit card until you formally cancel your account in accordance with Webiness cancellation policy (see Cancellation Policy below). You are responsible for updating or notifying Webiness of any changes to your credit card such as card number, expiration date, billing address or any other change.

Customers not paying by credit card agree to make payment of their balance due within no more than five (5) days of their due date.

Accounts that are five (5) days past due will be automatically suspended. All past due and unpaid balances are subject to collection. In the event of collection, you will be liable for the costs of collection including collection agency fees, attorney’s fees, court costs and any related fees.


Automatic Payment Requirement

As part of an ongoing effort to decrease our collection costs, when paying by check, if your payment has been late at least three (3) times, Webiness reserves the right to demand that your account be setup on automatic payment schedule via Credit Card or ACH. You will receive a notice of our intent to change your payment method. If you fail to respond to our notice within two (2) business days, and you do not voluntarily change your payment method, your accounts will be SUSPENDED and may be subject to a reactivation fee.


Account Renewals

In order to insure uninterrupted service to your website, all Hosting plans will automatically renew at the end of the Hosting plan’s Billing Cycle. Hosting plans will automatically renew until a Hosting plan is formally cancelled. You may elect to change your billing cycle at any time. That change will take effect at the start of your next Hosting plan renewal.


Changes and Updates

For security reasons, any change or update done to your account must originate from the email account we have on file. If you request changes via telephone, you will be required to provide private account information with which we will verify your identity prior to performing changes.


Statements

Webiness only mails paper invoices or statements to accounts paying by check. Invoices or statements may be emailed at your request.


Other Fees

  • Bank Wire Payments:
    Webiness does NOT charge fees for accepting payment via bank wire, however, international wire transfers will be assessed a $20.00 USD processing fee. In addition, your issuing bank may also charge a fee for sending the wire. Please add these fees to the amount that you are sending to Webiness or the amount credited to your account will be less than your intended payment.
  • Returned (NSF) Checks:
    Webiness charges a $25.00 fee for returned (NSF) checks. Customers that issue an NSF check could be required to submit future payments with a certified check or money order.
  • Credit Card Charge-Backs:
    A $25.00 charge-back fee will be assessed for each credit card chargeback request which is received by Webiness.
  • Reactivations:
    Customers who wish to reactivate a closed account will be assessed a $35.00 reactivation fee. A $99.00 fee will be assessed if Webiness restores your data files to your reactivated account.
  • Hosting Plan Changes:
    Customers electing to change to a lower priced hosting plan on the same platform will be charged a $10.00 downgrade fee for Shared and $25.00 downgrade fee for Dedicated. There is no fee for upgrading to a higher priced plan.
  • Platform Change:
    Customers who elect to change plans to a different operating system platform will be charged a $50.00 platform change fee.

Cancellation Policy

In order to cancel your service, you must send an email to billing@webiness.com. Webiness’s Billing Department’s representatives will then complete the cancellation process during normal business hours. Billing Department hours are Monday through Friday, 9:00 A.M. to 5:00 PM CST.

Cancellation requests must be received by Webiness a minimum of thirty (30) days prior to the end of your Billing Cycle for dedicated and managed server plans and a minimum of ten (10) days prior to the end of your Billing Cycle for all other plans. Cancellations submitted later than this time may result in automatic renewal of your hosting plan. Cancellations become effective at the end of your next billing cycle.

Webiness does not monitor, and will not automatically cancel accounts for issues related to non-usage, domain name transfers, your ISP, Internic, or any other issues not directly related to Webiness services. Cancellation of services does not relieve the customer from paying any outstanding balance owed. Webiness reserves the right to cancel any account, without notice.


Responsibility of Data upon Cancellation

Upon cancellation of your account, Webiness is no longer responsible for maintaining a copy of your data. Please ensure that you secured a copy of your data prior to canceling your account.


Credit

In the event of a service outage exceeding one (1) hour, credit will be issued to the customer for twenty five (25) times the actual downtime exceeding the allowance. Credit will be applied to the customer’s account. Credit will be calculated based on the customer’s current monthly lease rate, and will not exceed one (1) full month of credit per calendar month using the following formula: total minutes outage, divided by the total monthly lease rate (in cost per minute), times twenty five (25).


Credit Card Disputes or Charge-Backs

Webiness has a zero tolerance policy for charge-backs. Any customer who disputes a credit card payment is subject to a fine, suspension and account termination at Webiness’s discretion. A fee of $25.00 per charge-back will be assessed to all accounts that receive a charge-back. By using our services, you agree to pay until your service is formally cancelled. To dispute a charge, you must contact Webiness’s Billing Department and or your credit card provider within 90 days from the date of the charge. Any disputes after 90 days, will not be accepted.


Right to Refuse Service

Webiness reserves the right to refuse service to anyone for any reason. Client will have (72) hours from the date of the termination notice to retrieve and safeguard their data. All data will be deleted from Webiness servers (72) hours after notice is given. Upon your request, Webiness will make a backup of the data. The cost of this service $50 per CD of data and includes the cost of mailing. Multiple CD’s may be required depending on the amount of client data.


Billing/Price Changes

Webiness’s policies and prices are subject to change without notice.


Refund Policy

Webiness offers a 30-Day Money Back Guarantee on all Shared, Virtual Private and Dedicated Server offerings. If you are for any reason not satisfied with your service within the first 30 days of service, you may request a full refund for your first month's payment.

Refunds must be submitted via email to: billing@webiness.com or via fax. Any refund requests submitted after the introductory 30-day period will be refunded at a pro-rated rate for any prepaid service(s). No refunds will be provided for any setup fees or domain registration fees.

For your protection, your e-mail notification to us must be sent from the contact e-mail address that we have on file for your account. If you fax your notification to us, your fax must be on letterhead.